Subscription & Refund Policy

All payments for Linguenta subscriptions are processed by Stripe (https://stripe.com), our Merchant of Record. Stripe handles billing, invoicing, tax collection, and payment disputes on our behalf. By purchasing a subscription, you enter into a payment agreement with Stripe as the seller of record, in addition to your service agreement with Linguenta.

Linguenta offers the following subscription tiers: Free Plan: No charge. Limited daily and monthly usage allowances. Silver Plan: €19.90/month or €199.00/year (€16.58/month equivalent). Gold Plan: €39.90/month or €399.00/year (€33.25/month equivalent). Prices are displayed inclusive or exclusive of VAT/tax depending on your location. Stripe calculates and collects applicable taxes at checkout.

Subscriptions are billed in advance on a recurring basis (monthly or annual) starting on the date of purchase. Your subscription will automatically renew at the end of each billing period unless cancelled before the renewal date. You will receive a receipt from Stripe for each payment. You can view your billing history in the Billing tab of your Profile.

We may offer free trial periods for paid plans from time to time. If a trial is offered, it will be clearly communicated at signup. At the end of the trial period, your subscription will automatically convert to a paid plan unless cancelled before the trial ends.

You may cancel your subscription at any time from the Subscription tab of your Profile. Upon cancellation: — Your paid access continues until the end of the current billing period — No further charges will be made after cancellation — Your account reverts to the Free plan at the end of the paid period — Your data and progress are retained unless you delete your account Cancellation takes effect at the end of your current billing cycle. We do not provide prorated refunds for cancellations mid-period, unless required by applicable consumer law.

We offer refunds in the following circumstances: EU/EEA 14-Day Right of Withdrawal: Under EU consumer law, you have the right to withdraw from a subscription within 14 days of purchase, provided you have not used the service after purchase. If you have already used paid features, the right of withdrawal may not apply or may be reduced proportionally. Technical Issues: If a technical fault on our side prevents you from using the service and we are unable to resolve it within a reasonable time, you may request a refund for the affected period. Billing Errors: If you were charged incorrectly, contact us at support@linguenta.com and we will resolve the issue promptly. To request a refund, contact support@linguenta.com with your account email and order reference.

You may upgrade or downgrade your subscription plan at any time from the Subscription tab of your Profile. Upgrades: When upgrading, the new plan takes effect immediately and you will be charged a prorated amount for the remainder of the billing period. Downgrades: When downgrading, the change takes effect at the end of the current billing period.

We may change subscription prices at any time. We will notify you at least 30 days before a price change takes effect for your existing subscription. If you do not cancel before the change takes effect, you agree to the new price.

If you have a billing dispute, please contact us at support@linguenta.com before initiating a chargeback with your bank. We aim to resolve all billing issues promptly. Fraudulent or unwarranted chargebacks may result in account suspension.

For billing questions, refund requests, or payment issues, contact us at: Email: support@linguenta.com Company: Linguenta Stripe customer support (for payment card issues): support.stripe.com